About Emirates
Emirates is the largest airline and flag carrier of the United Arab Emirates, based in Dubai. Founded in 1985, Emirates has grown to become one of the world's leading international airlines, renowned for its luxurious service and extensive global network. The airline operates flights to over 150 destinations across six continents, connecting Dubai to the world.
Emirates is known for its premium travel experience, featuring spacious cabins, gourmet cuisine, world-class entertainment systems, and exceptional service. The airline operates one of the world's largest fleets of Airbus A380 and Boeing 777 aircraft, offering First Class, Business Class, and Economy Class cabins. Emirates' First Class is particularly famous for its private suites, shower spas (on A380 aircraft), and fine dining experience.
Baggage Allowance
Cabin Baggage
Emirates allows passengers to bring:
- Economy Class: 1 piece of carry-on baggage (55 x 38 x 20cm, max 7kg) plus 1 laptop bag or handbag
- Business Class: 2 pieces of carry-on baggage (55 x 38 x 20cm, max 7kg each) plus 1 laptop bag or handbag
- First Class: 2 pieces of carry-on baggage (55 x 38 x 20cm, max 7kg each) plus 1 laptop bag or handbag
Checked Baggage
Emirates uses both weight and piece concepts depending on the route:
Weight Concept (most routes):
- Economy Class: 20-35kg (varies by fare type)
- Business Class: 40kg
- First Class: 50kg
Piece Concept (Americas, Canada):
- Economy Class: 2 pieces (23kg each)
- Business Class: 2 pieces (32kg each)
- First Class: 2 pieces (32kg each)
Emirates Skywards members may receive additional baggage allowances based on their tier status.
Check-In Information
Online Check-In
Emirates offers several check-in options:
- Online check-in: Available from 48 hours up to 90 minutes before departure
- Mobile app check-in: Download the Emirates app for convenient check-in and mobile boarding passes
- Airport kiosks: Self-service check-in available at most airports
- Counter check-in: Available with Emirates customer service agents
Check-In Deadlines
To ensure a smooth travel experience, Emirates recommends:
- International flights: Arrive at the airport at least 3 hours before departure
- Check-in/bag drop deadline: Usually 90 minutes before departure (may vary by airport)
- Boarding gate deadline: 20-30 minutes before departure
Special Assistance
Traveling with Children
Emirates offers several services for families:
- Priority boarding for families with young children
- Bassinets available for infants (must be reserved in advance)
- Special children's meals and entertainment
- Complimentary strollers at Dubai International Airport
- Unaccompanied minor service for children 5-11 years old
- Special amenity kits for children
Passengers with Disabilities
Emirates is committed to making air travel accessible to all passengers:
- Wheelchair assistance throughout the airport
- Accessible seating options
- Accommodation for service animals (subject to country regulations)
- Special assistance for passengers with visual or hearing impairments
- Medical equipment allowances
Contact Emirates' Special Assistance team at least 48 hours before your flight to arrange special assistance.
Cancellation and Change Policy
Emirates' cancellation and change policies vary by fare type:
- Special fares: Typically non-refundable; changes permitted for a fee plus fare difference
- Saver fares: Limited refund options; changes permitted for a fee plus fare difference
- Flex fares: Better refund options; lower change fees plus fare difference
- Flex Plus fares: Most flexible economy option; minimal or no change fees
- Business and First Class: More flexible change and cancellation policies with lower fees
For specific information about your fare's terms and conditions, refer to your booking confirmation or contact Emirates directly.
Contact Information
For reservations and customer service:
- Phone (US): 1-800-777-3999
- Phone (UAE): +971 600 555 555
- Website: www.emirates.com
For Air To Connect assistance with Emirates bookings, contact us at:
- Phone: +1-888-816-7948
- Email: info@airtoconnect.com