About Lufthansa
Lufthansa, officially Deutsche Lufthansa AG, is the flag carrier and largest German airline. Founded in 1953, it is one of Europe's premier carriers and a founding member of the Star Alliance, the world's largest airline alliance. Headquartered in Cologne, Germany, Lufthansa operates a vast global network covering over 220 destinations in more than 70 countries across Africa, the Americas, Asia, and Europe.
Lufthansa is known for its high-quality service, punctuality, and safety standards. The airline operates a modern fleet of over 300 aircraft, including Airbus A320 family, A330, A340, A350, A380, and Boeing 747 aircraft. Lufthansa Group includes several airlines such as Swiss International Air Lines, Austrian Airlines, Brussels Airlines, and Eurowings, making it one of the largest aviation groups in the world.
Baggage Allowance
Cabin Baggage
Lufthansa allows passengers to bring:
- Economy Class: 1 cabin bag (55 x 40 x 23cm, max 8kg) plus 1 personal item (40 x 30 x 10cm)
- Business Class: 2 cabin bags (each 55 x 40 x 23cm, max 8kg each) plus 1 personal item
- First Class: 2 cabin bags (each 55 x 40 x 23cm, max 8kg each) plus 1 personal item
Checked Baggage
Checked baggage allowance varies by fare type, route, and frequent flyer status:
- Economy Light: No checked baggage included (can be purchased separately)
- Economy Classic: 1 bag up to 23kg
- Economy Flex: 1 bag up to 23kg
- Premium Economy: 2 bags up to 23kg each
- Business Class: 2 bags up to 32kg each
- First Class: 3 bags up to 32kg each
Miles & More status members may receive additional baggage allowances.
Check-In Information
Online Check-In
Lufthansa offers several check-in options:
- Online check-in: Available from 24 hours up to 1 hour before departure
- Mobile app check-in: Download the Lufthansa app for convenient check-in and mobile boarding passes
- Airport kiosks: Self-service check-in available at most airports
- Counter check-in: Available with Lufthansa customer service agents
Check-In Deadlines
To ensure a smooth travel experience, Lufthansa recommends:
- Long-haul international flights: Arrive at the airport at least 3 hours before departure
- Short-haul international flights: Arrive at the airport at least 2 hours before departure
- Check-in/bag drop deadline: Usually 60 minutes before departure (may vary by airport)
- Boarding gate deadline: 20 minutes before departure
Special Assistance
Traveling with Children
Lufthansa offers several services for families:
- Priority boarding for families with young children
- Bassinets available for infants (must be reserved in advance)
- Special children's meals (must be requested at least 24 hours before departure)
- Unaccompanied minor service for children 5-11 years old (additional fee applies)
- Special family check-in counters at major airports
Passengers with Disabilities
Lufthansa is committed to making air travel accessible to all passengers:
- Wheelchair assistance throughout the airport
- Accessible seating options
- Accommodation for service animals
- Special assistance for passengers with visual or hearing impairments
- Medical equipment allowances
Contact Lufthansa's Special Assistance team at least 48 hours before your flight to arrange special assistance.
Cancellation and Change Policy
Lufthansa's cancellation and change policies vary by fare type:
- Economy Light: Non-refundable; changes permitted for a fee plus fare difference
- Economy Classic: Changes permitted for a fee plus fare difference; cancellations may be eligible for partial refunds
- Economy Flex: Free changes; cancellations eligible for refunds (fee may apply)
- Premium Economy: Similar to Economy Classic but with lower fees
- Business and First Class: More flexible change and cancellation policies with lower or no fees
For specific information about your fare's terms and conditions, refer to your booking confirmation or contact Lufthansa directly.
Contact Information
For reservations and customer service:
- Phone (US): 1-800-645-3880
- Phone (Germany): +49 69 86 799 799
- Website: www.lufthansa.com
For Air To Connect assistance with Lufthansa bookings, contact us at:
- Phone: +1-888-816-7948
- Email: info@airtoconnect.com