About Air France
Air France is the flag carrier of France, headquartered in Tremblay-en-France. Founded in 1933, it is one of Europe's largest airlines and a founding member of the SkyTeam global airline alliance. Air France operates a vast network covering over 200 destinations across 78 countries in Europe, North America, South America, Asia, Africa, and Oceania.
Air France is known for its high-quality service, French elegance, and gastronomy. The airline operates a diverse fleet of over 200 aircraft, including Airbus A220, A320 family, A330, A350, and Boeing 777 and 787 aircraft. Air France offers four travel cabins: Economy, Premium Economy, Business, and La Première (First Class), each providing different levels of comfort and service.
For more detailed information and exclusive offers, visit our dedicated Air France portal at airfrance.airtoconnect.com.
Baggage Allowance
Cabin Baggage
Air France allows passengers to bring:
- Economy and Premium Economy: 1 cabin bag (55 x 35 x 25cm, max 12kg) plus 1 personal item (40 x 30 x 15cm)
- Business Class: 2 cabin bags (55 x 35 x 25cm, max 18kg total) plus 1 personal item
- La Première (First Class): 2 cabin bags (55 x 35 x 25cm, max 18kg total) plus 1 personal item
Checked Baggage
Checked baggage allowance varies by cabin class, route, and fare type:
- Economy Light: No checked baggage included (can be purchased separately)
- Economy Standard: 1 bag up to 23kg
- Economy Flex: 1 bag up to 23kg
- Premium Economy: 2 bags up to 23kg each
- Business Class: 2 bags up to 32kg each
- La Première (First Class): 3 bags up to 32kg each
Flying Blue status members may receive additional baggage allowances based on their tier status.
Check-In Information
Online Check-In
Air France offers several check-in options:
- Online check-in: Available from 30 hours up to 1 hour before departure
- Mobile app check-in: Download the Air France app for convenient check-in and mobile boarding passes
- Airport kiosks: Self-service check-in available at most airports
- Counter check-in: Available with Air France customer service agents
Check-In Deadlines
To ensure a smooth travel experience, Air France recommends:
- Long-haul international flights: Arrive at the airport at least 3 hours before departure
- Short-haul international flights: Arrive at the airport at least 2 hours before departure
- Domestic flights: Arrive at the airport at least 90 minutes before departure
- Check-in/bag drop deadline: Usually 60 minutes before departure (may vary by airport)
- Boarding gate deadline: 15-20 minutes before departure
Special Assistance
Traveling with Children
Air France offers several services for families:
- Priority boarding for families with young children
- Bassinets available for infants (must be reserved in advance)
- Special children's meals (must be requested at least 24 hours before departure)
- Kids' amenity kits on long-haul flights
- Unaccompanied minor service for children 4-17 years old (additional fee applies)
Passengers with Disabilities
Air France is committed to making air travel accessible to all passengers:
- Wheelchair assistance throughout the airport
- Accessible seating options
- Accommodation for service animals
- Special assistance for passengers with visual or hearing impairments
- Medical equipment allowances
Contact Air France's Saphir assistance service at least 48 hours before your flight to arrange special assistance.
Cancellation and Change Policy
Air France's cancellation and change policies vary by fare type:
- Economy Light: Non-refundable; changes permitted for a fee plus fare difference
- Economy Standard: Changes permitted for a fee plus fare difference; cancellations may be eligible for partial refunds
- Economy Flex: Free or reduced fee changes; better refund options
- Premium Economy: Similar to Economy Standard but with lower fees
- Business and La Première: More flexible change and cancellation policies with lower or no fees
For specific information about your fare's terms and conditions, refer to your booking confirmation or contact Air France directly.
Contact Information
For reservations and customer service:
- Phone (US): 1-800-237-2747
- Phone (France): +33 (0)9 69 39 36 54
- Website: www.airfrance.com
- Air To Connect dedicated portal: airfrance.airtoconnect.com
For Air To Connect assistance with Air France bookings, contact us at:
- Phone: +1-888-816-7948
- Email: info@airtoconnect.com