About JetBlue Airways
JetBlue Airways is a major American low-cost airline headquartered in Long Island City, New York. Founded in 1998, JetBlue has grown to become the sixth-largest airline in the United States by passengers carried. The airline serves over 100 destinations across the United States, Caribbean, Latin America, and Europe.
JetBlue is known for its award-winning customer service, comfortable seating with more legroom in coach than most U.S. airlines, free in-flight entertainment, complimentary snacks and beverages, and its premium Mint service on select routes. The airline operates a fleet primarily consisting of Airbus A320, A321, and A220 aircraft, as well as Embraer E190 jets.
Baggage Allowance
Carry-On Baggage
JetBlue's carry-on allowance varies by fare type:
- Blue Basic fares: No carry-on bag allowed (only one personal item that fits under the seat)
- Blue, Blue Plus, Blue Extra, and Mint fares: One carry-on bag (22" x 14" x 9") plus one personal item
Checked Baggage
JetBlue's checked baggage allowance and fees vary by fare type:
- Blue Basic and Blue fares: First bag $35, second bag $45
- Blue Plus fares: First bag included, second bag $45
- Blue Extra fares: First bag $35, second bag $45
- Mint fares: Two bags included
- Mosaic members: Two bags included on any fare
All checked bags must not exceed 62 linear inches (length + width + height) and 50 pounds. Overweight and oversized bags incur additional fees.
Check-In Information
Online Check-In
Available from 24 hours up to 60 minutes before departure. JetBlue offers several check-in options:
- Web check-in: Available on JetBlue's website
- Mobile app: Download the JetBlue app for convenient check-in and mobile boarding passes
- Airport kiosks: Self-service check-in available at airport terminals
- Counter check-in: Available with JetBlue customer service agents
Check-In Deadlines
To ensure a smooth travel experience, JetBlue recommends:
- Domestic flights: Arrive at the airport at least 2 hours before departure
- International flights: Arrive at the airport at least 3 hours before departure
- Check-in cutoff: 30-60 minutes before departure (varies by airport)
- Boarding gate deadline: 15 minutes before departure
Special Assistance
Traveling with Children
JetBlue offers several services for families:
- Pre-boarding for families with children under 2 years old
- Complimentary stroller and car seat check
- Unaccompanied minor service for children 5-14 years old (additional fee applies)
- Infants under 2 can travel on an adult's lap (domestic flights only) or in their own seat
Passengers with Disabilities
JetBlue is committed to making air travel accessible to all passengers:
- Wheelchair assistance throughout the airport
- Accessible seating options
- Accommodation for service animals
- Special assistance for passengers with visual or hearing impairments
Contact JetBlue's Accessibility Services at least 48 hours before your flight to arrange special assistance.
Cancellation and Change Policy
JetBlue's cancellation and change policies vary by fare type:
- Blue Basic fares: No changes or cancellations allowed within 24 hours of booking (except within same-day window for a fee)
- Blue fares: Changes and cancellations allowed for a fee; fare difference may apply
- Blue Plus and Mint fares: Changes and cancellations allowed for a fee; fare difference may apply
- Blue Extra fares: No fee for changes or cancellations; fare difference may apply
- Mosaic members: No fee for changes or cancellations on any fare type
For all fare types except Blue Basic, the value of cancelled flights is issued as a JetBlue Travel Bank credit valid for 12 months from the date of issuance.
Contact Information
For reservations and customer service:
- Phone: 1-800-JETBLUE (1-800-538-2583)
- Website: www.jetblue.com
For Air To Connect assistance with JetBlue Airways bookings, contact us at:
- Phone: +1-888-816-7948
- Email: info@airtoconnect.com