Frequently Asked Questions

Find answers to common questions about our services

How do I book a flight through Air To Connect?

You can book a flight through Air To Connect in several ways:

  • Phone: Call our toll-free number at +1-888-816-7948 to speak directly with our travel experts.
  • Website: Use our flight search tool on the homepage to find and book flights.
  • Email: Send your travel details to bookings@airtoconnect.com, and our team will contact you with options.

Our travel experts are available 24/7 to help you find the best flight options based on your preferences and budget.

What airlines do you work with?

We work with all major airlines worldwide, including:

And many more! Our partnerships with these airlines allow us to offer you a wide range of flight options and exclusive deals that you might not find elsewhere.

What is your cancellation policy?

Our cancellation policy varies depending on the airline and fare type you choose. Here are some general guidelines:

  • 24-Hour Cancellation: Most airlines offer a 24-hour cancellation policy for flights booked at least 7 days before departure.
  • Refundable Fares: These tickets can be cancelled at any time for a full refund, minus any applicable service fees.
  • Non-Refundable Fares: These tickets typically incur cancellation penalties, but may be eligible for partial refunds or future travel credits.
  • Basic Economy: These fares usually have the strictest cancellation policies and may not be eligible for changes or refunds.

For specific details about your booking, please contact our customer service team at +1-888-816-7948.

Do you offer travel insurance?

Yes, we offer comprehensive travel insurance options to protect your trip investment. Our insurance packages can cover:

  • Trip cancellation and interruption
  • Medical emergencies and evacuation
  • Lost, damaged, or delayed baggage
  • Travel delays and missed connections
  • 24/7 emergency assistance services

We recommend adding travel insurance to all bookings for peace of mind. Our travel experts can help you choose the right coverage based on your specific travel plans and needs.

Learn more about our travel insurance options on our Services page.

How can I check my flight status?

You can check your flight status in several ways:

  • Visit the airline's website directly and use their flight status tool
  • Download and use the airline's mobile app
  • Contact our customer service team at +1-888-816-7948

We recommend signing up for flight status notifications when booking to receive real-time updates about any changes to your flight schedule, gate assignments, or other important information.

Do you offer special assistance for travelers with disabilities?

Yes, we can arrange special assistance for travelers with disabilities or special needs. This may include:

  • Wheelchair assistance at airports
  • Special seating arrangements
  • Accommodation for service animals
  • Assistance with medical equipment
  • Special meal requirements

Please inform us about any specific requirements when booking, and we will coordinate with the airline to ensure appropriate accommodations are made for your journey. We recommend notifying us at least 48 hours before your flight to ensure all arrangements can be confirmed.

Can I earn frequent flyer miles when booking through Air To Connect?

Yes, you can earn frequent flyer miles when booking through Air To Connect. Simply provide your frequent flyer number during the booking process, and we'll ensure it's added to your reservation.

You'll earn miles according to the airline's loyalty program rules. In some cases, you may also be eligible for additional benefits if you have elite status with the airline.

If you forget to add your frequent flyer number during booking, you can contact us or the airline directly to have it added before your flight.

What payment methods do you accept?

We accept a variety of payment methods to make booking convenient for you:

  • All major credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards
  • PayPal
  • Bank transfers

For certain bookings, we may also offer payment plans or hold options. Our representatives can discuss all available payment options during the booking process.

All payments are processed through secure, encrypted systems to protect your financial information.

How far in advance should I book my flight?

The ideal booking window depends on several factors, but here are some general guidelines:

  • Domestic flights: 1-3 months in advance
  • International flights: 3-6 months in advance
  • Peak season travel: 4-8 months in advance
  • Holiday travel: 3-6 months in advance

However, the best time to book varies depending on your destination, travel season, and specific route. Our travel experts can provide personalized advice based on your travel plans and help you find the optimal time to secure the best fares.

Do you offer 24/7 customer support?

Yes, we offer 24/7 customer support for all our clients. You can reach us anytime via our toll-free number at +1-888-816-7948 for immediate assistance with:

  • New bookings
  • Changes to existing reservations
  • Cancellations
  • Flight status updates
  • Travel emergencies

Our dedicated team of travel experts is always ready to assist you, no matter where you are in the world or what time it is.

Can't find what you're looking for?

If you have a question that isn't answered here, please don't hesitate to contact us.